Customer satisfaction is our top priority at Charms And Jewels. For that reason we provide a 14 day money back guarantee to ensure your satisfaction. Upon receiving your order, please check that it is the item you purchased and that it is suitable for you.

 If the item has defects or does not match the description, please contact us immediately — return postage costs will be refunded. 

If the item does not suit you or you simply change your mind, the return postage costs are the responsibility of the buyer. 

Items must be in the same condition as received and where applicable: unworn or unused and in original packaging.