Shipping
When do you ship orders?
All orders are shipped Monday – Friday, excluding weekends and official bank holidays. We post parcels on Saturdays in some occasions.
We post our orders before 1:00 PM British Time
How much does shipping cost?
We are happy to offer the most competitive rates while still ensuring fast and trouble-free deliveries.
FOR UNITED KINGDOM
24-hour tracked £3.95
Special Delivery by 1pm £9.25
For all orders above £100 we provide free shipping
FOR INTERNATIONAL ORDERS
Shipping costs £11.95
Which countries do you ship to?
We offer worldwide shipping to most countries across the globe.
If you would like more detailed information about shipping to your country, please contact us.
How long will it take for my jewellery to arrive?
UK delivery usually takes 1-2 business days.
International delivery usually takes 7-14 business days. On some occasions it could take longer due to logistics issues, holiday times or customs clearance delays.
Return Policy
Customer satisfaction is our top priority at Charms And Jewels. For that reason we provide a 14 day money back guarantee to ensure your satisfaction. Upon receiving your order, please check that it is the item you purchased and that it is suitable for you.
If the item has defects or does not match the description, please contact us immediately — return postage costs will be refunded.
If the item does not suit you or you simply change your mind, the return postage costs are the responsibility of the buyer.
Items must be in the same condition as received and where applicable: unworn or unused and in original packaging.